FAQ

  • Where are you located? When are you open?

    Our in person store is located at the Barras Market at 244 Gallowgate Glasgow G4 0TT. You can find us on Sustainable Fashion Row every Saturday and Sunday from 10AM-4PM. For info on events and pop ups, check out our Instagram @thecowpeople

  • Where are the men’s/women’s boots?

    All of our boots are gender-neutral/unisex! We size them according to our size chart from children’s to UK 13 (link that) to ensure standardization across the board.

  • Do you carry new or vintage boots?

    We focus on high-quality, handpicked vintage boots. Some are older, a few happen to be brand new.

  • Where do you source your boots?

    We get them from all over! Many come straight from the USA, typically Pennsylvania or Florida. There are pockets of cowboy culture throughout Europe that we source from like Spain, the Netherlands, and even within the UK!

  • How do I care for vintage boots?

    Cowboy boots are made to last a lifetime with proper care. Here are tips for every day and as needed care to keep you kicking for years to come!

    After you wear your boots, brush off dirt and grime before storage. When you store boots, we recommend stuffing them with an old t-shirt or scarf to hold its shape. Make sure you get all the way to the toe before stuffing the leg!

    If you notice the leather looking dry or rough, use a leather cleaner and conditioner. This will help to ensure the leather stays healthy and shiny.

    If you notice any more serious concerns like the sole wearing thin, a hole in the leather, or discoloration, take your boots to a trusted cobbler! They are experts and are usually able to get your boots looking like new for a low cost. 

    For more detailed instructions, check out our First Rodeo blog!

  • I have wide calves - do you have boots to fit?

    We prioritise inclusive sizing, including wide calf options! For wide calves we recommend boots with the deeper V on the leg, softer leather, or a shorter boot. In the store you can find our wide calf boots all marked with a red heart sticker! Every online listing has the opening circumference listed for you to compare against your calf measurement. If you have any questions about if we think a boot is wide enough, come check out our in person location at the Barras Market this weekend and see what we have in store!

  • My boots are too big/too small, what can I do?

    Working with vintage, we have a lot of tricks up our sleeves to help things fit their best! Boot too big? You should feel a little lift in the heel with your step. If they feel a bit too big, pop an insole in! Not only will this make the boot even more comfortable, but it’ll help take up some of that empty space.

    Boot too tight? First, try different socks. If that doesn’t work, try on the biggest socks you have and put the boot on. Then, take a hair dryer on a low heat setting and gently warm up the leather. Once you’ve stretched them a bit, try them on with thinner socks and see how much room you’ve got now! Please note, once you do stretch the boots, they are no longer returnable.

  • What brands/sizes do you carry?New List Item

    We stock all the best brands from Sancho, Loblan, Ariat, Justin, Frye, Old West, Corral, R Soles, Lucchese, Dan Post, and more! All of our boots are second hand or vintage so we are able to carry a wide variety of brands, styles, and sizes. Our sizes range from children’s to UK13/EU48 both in store and online. If you’re unsure of what size to get, check out our boot size guide!

  • Do you buy vintage?

    We source western wear strategically across the US, EU, and UK. We are open to buying vintage items in great condition, feel free to message us at howdy@thecowpeople.com

  • What is your return/exchange policy?

    We want you to love your vintage cowboy finds! If something doesn’t work out, we accept returns or exchanges in store or by mail within 14 days of receiving your item. Items must be unworn, in the same condition as sold, and with original tags.

    We understand that sometimes gifts take a little longer. If you're ordering something as a gift, let us know! We can extend the 14 day window at our own discretion, as long as your item is still in excellent condition.

    For online returns please email us at howdy@thecowpeople.com